Service Delivery

The Service Delivery team is on hand for order fulfillment and complete service management.

• Warranty Tracking & Repair
  • Equipment warranty tracking by serial number
  • Return authorization process
  • Repair of secure and non-secure equipment
  • In-warranty, out-of-warranty & above-warranty repair and invoicing on contracts
  • Installed configurations/as maintained bill of material

• Inventory Management
  • Spares management
  • Phone number management
  • Equipment & SIM card procurement
  • Equipment procurement
  • Equipment warehousing
  • Special kitting of equipment/collateral

• Billing
  • Pricing catalog maintenance
  • Obtain network billing records
  • Mark-up or re-rate billing records
  • Produce billing file to bill end-user
  • Produce end-user invoice

• Order Fulfillment
  • Equipment shipment
  • Account set-up & maintenance
  • Service provisioning on network
  • Service activation & deactivation