Customer Service Organization (CSO)

The Customer Service Organization provides assistance to General Dynamics customers worldwide through support and services related to our products and systems. Help can be a PIN reset, an equipment delivery, a software anomaly fix, a user application inquiry or repair support.

We focus support in several areas including the customer care center, technical support, and service delivery, as well as other professional services.

Our state-of-the-art tools help the Customer Service Organization manage and support customer needs.

• Customer Relationship Management System tracks and documents customer inquiries, products and entitlements
• eServer knowledge database captures issues and resolutions for reuse
• Inventory Management systems handle the equipment fulfillment process from ordering and shipping through support
• Customer Accounting Billing System bills air time and system usage

Our Professional Services portfolio includes consulting for projects.

• Consultation and assistance in writing service and post sales support proposals
• Process mapping guidance
• Project set up
• Service consultation