Customer Care
Help is only a phone call away...
The Customer Care Center answers calls and responds
to email around the clock.
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- 7/24 technical help desk
- Varied levels of support adapted to individual customer need
- Equipment & software support
- Call tracking and reporting
- Dispatch to field service
- Escalation
- New user support
- Training registration
- Web user support
- Trend analysis
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Technical experts provide
advanced support for products and systems
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- Remote network monitoring & alerts
- System-wide fault detection/fault location
- Performance and configuration management
- System and application management
- System simulators
- WAN link outage
- Database disk utilization trend
- Security
- Antivirus management/scanning
- Remote intrusion alarms
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Contact Customer Care
In the U.S. (877) 449-0600
Outside the U.S. Toll-Free AT&T Direct (877) 466-9467
(Dial AT&T Direct access number for the country where you are located.
When prompted, enter (877) 466-9467.)
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